Washington DC Homemaker Services Agency Policy Manual

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The Washington D.C. Homemaker Services Policy Manual provides a comprehensive operational framework for agencies and individuals delivering homemaker services to eligible individuals, primarily seniors and individuals with disabilities, across the District of Columbia. This manual aligns with the regulations established by the D.C. Department on Disability Services (DDS), including the Aging and Disability Resources Center (ADRC), and complies with Medicaid Home and Community-Based Services (HCBS) waiver requirements, as well as principles and guidance under the federal Older Americans Act.
The manual includes policies and procedures governing client eligibility and needs assessment, scope of allowable services (e.g., light housekeeping, meal preparation, laundry, errands, essential shopping), service scheduling and delivery, worker qualifications and background checks, health and safety protocols, participant rights and protections, documentation and billing, and quality assurance. It emphasizes the delivery of services that support a clean, safe, and organized living environment, contributing to the overall well-being and ability of individuals to maintain their independence and remain in their homes and communities. This manual serves as a foundational resource for homemaker service providers in Washington D.C., ensuring the delivery of high-quality, compliant, and person-centered services that promote independence and enhance the quality of life for residents.