Wyoming Adult Health Transportation Agency Policy Manual

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The Wyoming Adult Health Transportation Agency Policy Manual provides a structured and regulatory-compliant framework for the operation of agencies offering transportation services to adults requiring access to health-related care across Wyoming. This manual is developed in alignment with the Wyoming Department of Health (WDH) rules and regulations, Medicaid Transportation Program guidelines, and applicable federal standards such as 42 CFR Part 440.170 for non-emergency medical transportation (NEMT).
It outlines policies governing driver qualifications, vehicle safety and maintenance, client eligibility verification, scheduling protocols, HIPAA-compliant documentation, client rights, incident reporting, and emergency response procedures. The manual supports agencies in achieving and maintaining compliance with Wyoming state licensure requirements, Medicaid provider enrollment standards, and contractual obligations under brokered transportation models.
Designed to promote safe, efficient, and person-centered transport services, this manual serves as a practical guide to uphold quality, accountability, and regulatory adherence for adult health transportation providers throughout the state of Wyoming.