Policy Manuals Shipping & Returns
Shipping Policy for Policy Manuals
Welcome to the Shipping Policy section of the Waiver Policy Center, powered by Waiver Consulting Group. All of our policy and procedure manuals are delivered digitally—no physical shipping is required. Once your order is completed, you will receive a secure link to our Client Portal, where you can submit your agency’s information and logo (if applicable).
Within 24 hours of receiving your customization details, our team will upload your personalized, state-compliant manual to the portal for download. We take pride in offering a fast, seamless, and secure delivery process that ensures your materials are available when you need them—professionally formatted and ready for submission.
We are committed to transparent service and strive to ensure that every client receives their digital product promptly and in perfect working order.
Return & Exchange Policy for Policy Manuals
Because our products are digitally delivered and customized, all sales are final. Once a manual has been personalized with your agency’s information, it cannot be returned or exchanged.
However, we understand that regulatory changes or state-specific revisions may sometimes be required after submission. As part of our commitment to your success, we offer free revisions if your state licensing agency requests changes to the manual we provided.
We’re also happy to make corrections in the rare case of an internal error or oversight. Your satisfaction is our priority, and we’re here to support you throughout the compliance process.
For any questions about your digital delivery or to request assistance, please contact our support team:
📧 Email: inquiries@waivergroup.com
📞 Phone: 302.888.9172
Waiver Policy Center – Compliance Made Simple. Delivery Made Easy.