Connecticut Adult Day Health Transportation Policy Manual

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The Connecticut Adult Day Health Transportation Services Policy Manual provides a comprehensive operational framework for agencies responsible for providing non-emergency transportation to and from adult day health centers for individuals with disabilities, chronic conditions, or age-related limitations. It ensures compliance with the Connecticut General Statutes § 17b-342 and aligns with policies set forth by the Connecticut Department of Social Services (DSS) through the Connecticut Home Care Program for Elders (CHCPE), Community First Choice (CFC) State Plan Option, and applicable Medicaid waiver programs. The manual also supports compliance with applicable federal Home and Community-Based Services (HCBS) standards under 42 CFR § 440.170. It includes policies and procedures for transportation scheduling, driver qualifications, vehicle safety standards, participant assistance, documentation, client rights, emergency procedures, and quality assurance protocols. By following this manual, providers ensure the delivery of safe, reliable, and person-centered transportation services that support access to essential adult day health programs while maintaining full compliance with Connecticut’s regulatory framework.