Alabama Case Management Services Policy Manual

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The Alabama Case Management Services Policy Manual provides a comprehensive framework for operating a state-compliant agency that delivers case management services to individuals in need of coordinated care in Alabama. This manual aligns with the Alabama Department of Human Resources (DHR) regulations, the Alabama Medicaid Home and Community-Based Services (HCBS) Waiver guidelines, and federal requirements under 42 CFR Part 440 and 42 CFR Part 441, ensuring full compliance with state and federal service standards. It includes policies on licensing, client eligibility and rights, care coordination standards, individualized service planning, interdisciplinary collaboration, referral and follow-up procedures, service documentation, emergency preparedness, and quality assurance, supporting agencies in meeting Medicaid waiver program requirements, state licensure, and accreditation standards. The manual serves as a guide for ensuring high-quality case management services while adhering to Alabama’s regulatory framework for provider agencies.