Alaska Care Coordination Agency Policy Manual

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The Alaska Care Coordination Service Policy Manual provides a comprehensive framework for the delivery of care coordination services to individuals with disabilities, chronic health conditions, or complex care needs across the state of Alaska. This manual aligns with regulatory requirements established by the Alaska Department of Health and Social Services (DHSS), the Division of Senior and Disabilities Services (SDS), and the Division of Health Care Services (DHCS). It also incorporates federal guidelines under the Medicaid program, the Affordable Care Act (ACA), and Medicaid Home and Community-Based Services (HCBS) Waiver programs. The manual outlines policies and procedures related to service eligibility, needs assessments, development and implementation of individualized care plans, coordination of services across multiple providers, documentation and reporting standards, client rights and confidentiality, emergency response protocols, and quality assurance practices. Care coordination services are designed to ensure individuals receive the right care at the right time, enhance communication between providers, and support individuals in navigating complex healthcare and community systems. As both an operational and compliance resource, the Alaska Care Coordination Service Policy Manual ensures that providers meet all applicable state and federal regulations while delivering high-quality, person-centered care coordination that improves health outcomes, promotes independence, and enhances the overall well-being of individuals with complex health and social needs.