Alaska Emergency Response Services Policy Manual

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The Alaska Personal Emergency Response System (PERS) Policy Manual provides a comprehensive framework for the provision, installation, and monitoring of personal emergency response systems to individuals at risk of medical or personal emergencies across the state of Alaska. This manual aligns with regulatory requirements set forth by the Alaska Department of Health, including the Division of Senior and Disabilities Services (SDS), and complies with applicable federal guidelines under the Americans with Disabilities Act (ADA), the Older Americans Act (OAA), and Medicaid Home and Community-Based Services (HCBS) Waiver programs. The manual outlines policies and procedures related to service eligibility, device selection and installation, system functionality standards, response center protocols, provider responsibilities, consumer training, maintenance and troubleshooting, documentation and reporting, participant rights, emergency preparedness, and quality assurance. PERS devices are intended to support safety, independence, and timely access to assistance, especially for individuals who live alone or are at heightened risk of falls, medical events, or other emergencies. As both an operational and compliance resource, the Alaska Personal Emergency Response System Policy Manual ensures that providers deliver reliable, person-centered PERS services that meet all applicable state and federal standards—enhancing safety, peace of mind, and quality of life for vulnerable individuals in home and community-based settings.