Arizona Adult Health Transportation Policy Manual

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The Arizona Adult Health Transportation Services Policy Manual provides a comprehensive operational framework for agencies offering non-emergency medical transportation (NEMT) to adults with disabilities, chronic health conditions, or mobility challenges in Arizona. It ensures compliance with the Arizona Administrative Code (A.A.C.) Title 9, Chapter 22, and aligns with the AHCCCS Medical Policy Manual (AMPM) Chapter 310-B, which governs NEMT under the Arizona Health Care Cost Containment System (AHCCCS). The manual also supports adherence to transportation service requirements established by the Arizona Department of Economic Security (DES) Division of Developmental Disabilities (DDD) for Home and Community-Based Services (HCBS). It includes policies and procedures for member eligibility verification, trip scheduling, driver qualifications, vehicle standards, documentation, incident reporting, client rights, safety protocols, and quality assurance. By following this manual, agencies can deliver safe, reliable, and compliant transportation services that support access to essential health and community-based care throughout Arizona.