Arkansas Adult Health Transportation Provider Manual

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The Arkansas Adult Health Transportation Provider Policy Manual provides a comprehensive framework for operating a state-compliant transportation service for adults requiring non-emergency medical transportation (NEMT) in Arkansas. This manual aligns with the Arkansas Department of Human Services (DHS) regulations, the Arkansas Medicaid Non-Emergency Transportation (NET) Program guidelines, and applicable federal requirements under 42 CFR Part 440 and 42 CFR Part 441, ensuring full compliance with state and federal transportation standards. It includes policies on licensing, driver and vehicle requirements, client eligibility and rights, scheduling and documentation procedures, safety and infection control protocols, emergency preparedness, and quality assurance, supporting providers in meeting Arkansas Medicaid enrollment, reimbursement, and accreditation requirements. The manual serves as a guide for maintaining high-quality, safe, and efficient transportation services while adhering to Arkansas’s regulatory framework for adult health transportation providers.