Arkansas Case Management Services Provider Manual

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The Arkansas Case Management Services Provider Agency Manual provides a comprehensive framework for operating a state-compliant agency delivering case management services to individuals in need of coordinated care in Arkansas. This manual aligns with the Arkansas Department of Human Services (DHS) regulations, the Arkansas Medicaid Case Management Provider Manual, and federal requirements under 42 CFR Part 440 and 42 CFR Part 441, ensuring full compliance with state and federal guidelines. It includes policies on licensing, client eligibility and rights, care coordination standards, service documentation, interdisciplinary collaboration, referral and follow-up procedures, emergency preparedness, and quality assurance, supporting agencies in meeting state licensure, Medicaid certification, and accreditation requirements. The manual serves as a guide for ensuring high-quality case management services while adhering to Arkansas’s regulatory framework for case management provider agencies.