Behavioral Health Services Agency Manual

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The Wisconsin Behavioral Health Services Guide Policy Manual provides a comprehensive operational framework for agencies delivering behavioral health services across the state of Wisconsin. This manual aligns with the Wisconsin Department of Health Services (DHS) administrative codes, including DHS Chapters 34, 35, 36, and 75, as applicable, as well as relevant federal regulations such as the Code of Federal Regulations (42 CFR Parts 2 and 438) and Medicaid standards. It outlines essential policies and procedures related to licensing, clinical documentation, client care protocols, confidentiality and privacy (including HIPAA and 42 CFR Part 2 compliance), staff qualifications and training, emergency and crisis response, patient rights, quality assurance, and culturally competent service delivery. The manual is designed to support agencies in achieving and maintaining state licensure, Medicaid enrollment, and national accreditation, ensuring the provision of high-quality, person-centered mental health and substance use disorder services in compliance with Wisconsin’s regulatory requirements.