California Adult Health Transportation Policy Manual
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The California Adult Health Transportation Agency Policy Manual provides a comprehensive framework for the delivery of non-emergency medical transportation (NEMT) services to adults with disabilities, chronic health conditions, or age-related impairments throughout the state of California. This manual aligns with regulatory requirements established by the California Department of Health Care Services (DHCS), the California Department of Aging (CDA), and the California Department of Public Health (CDPH). It also incorporates applicable federal guidelines under the Americans with Disabilities Act (ADA), Medicaid Non-Emergency Medical Transportation (NEMT) standards, and the Older Americans Act (OAA). The manual outlines policies and procedures related to service eligibility, trip scheduling and coordination, driver qualifications and training, vehicle safety and maintenance, trip documentation and reporting, client rights, confidentiality, safety protocols, emergency response, and quality assurance practices. Transportation services are designed to support individuals in accessing essential medical care, social services, and community resources, ensuring timely and safe transportation to and from healthcare appointments, pharmacies, adult daycare programs, and other essential destinations. As both an operational and compliance resource, the California Adult Health Transportation Agency Policy Manual ensures that transportation providers meet all state and federal regulations while delivering safe, reliable, and person-centered transportation services that promote independence, access to care, and enhanced quality of life for individuals in need of medical transportation.