Case management Services

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The Wisconsin Case Management Services Guide Policy Manual provides a structured and comprehensive framework for operating state-compliant case management services for individuals receiving support through Medicaid and other publicly funded programs in Wisconsin. This manual is aligned with Wisconsin Department of Health Services (DHS) regulations, including applicable sections of Wisconsin Administrative Code DHS Chapters 1-107, and adheres to Medicaid policy guidelines and federal case management standards under 42 CFR § 440.169 and other relevant federal provisions.
 
It outlines essential policies and procedures including eligibility determination, person-centered planning, service coordination, documentation standards, client rights and confidentiality, interagency collaboration, quality assurance, and monitoring for outcomes. The manual supports agencies in achieving compliance with state and federal requirements, while promoting best practices in case management. It serves as a guiding document for ensuring consistent, high-quality, and ethically sound case management services across Wisconsin.