Connecticut Chores Services Policy Manual

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The Connecticut Chore Services Policy Manual provides a comprehensive operational framework for agencies delivering non-medical household assistance to individuals with disabilities, chronic conditions, or age-related limitations who need support to maintain a clean, safe, and habitable living environment. It ensures compliance with the Connecticut General Statutes § 17b-342 and aligns with policies established by the Connecticut Department of Social Services (DSS) under the Connecticut Home Care Program for Elders (CHCPE) and applicable Medicaid waiver programs, including the Community First Choice (CFC) State Plan Option. The manual also supports federal compliance with 42 CFR § 441.505 for Home and Community-Based Services (HCBS). It includes policies and procedures for eligibility screening, task-specific service planning, provider qualifications, documentation, client rights, safety and sanitation standards, and quality assurance protocols. By following this manual, providers can ensure the delivery of consistent, person-centered chore services that promote health, dignity, and independence while remaining fully compliant with Connecticut’s long-term services and support system.