Connecticut Homemaker Services Policy Manual

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The Connecticut Homemaker Services Policy Manual provides a comprehensive operational framework for agencies delivering non-medical, in-home assistance to individuals with disabilities, chronic conditions, or age-related limitations who need help maintaining a safe and clean living environment. It ensures compliance with the Connecticut General Statutes § 17b-342 and aligns with policies established by the Connecticut Department of Social Services (DSS) through programs such as the Connecticut Home Care Program for Elders (CHCPE), the Community First Choice (CFC) State Plan Option, and applicable Medicaid waiver programs, including the Personal Care Assistance (PCA) Waiver. The manual also supports adherence to federal Home and Community-Based Services (HCBS) requirements under 42 CFR § 441.505. It includes policies and procedures for household cleaning, laundry, meal preparation, shopping assistance, provider qualifications, documentation, client rights, safety protocols, and quality assurance standards. By following this manual, providers ensure the delivery of consistent, person-centered homemaker services that support independence while maintaining full compliance with Connecticut’s long-term services and supports framework.