Connecticut Personal Assistance Services Policy Manual

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The Connecticut Personal Assistance Services Policy Manual provides a comprehensive operational framework for agencies and individuals delivering hands-on, non-medical support to people with disabilities or chronic conditions who require assistance with activities of daily living in their homes or communities. It ensures compliance with the Connecticut General Statutes § 17b-8 and aligns with the policies established by the Connecticut Department of Social Services (DSS) through programs such as the Connecticut Medicaid Personal Care Assistance (PCA) Waiver and the Community First Choice (CFC) State Plan Option. The manual also supports adherence to federal Home and Community-Based Services (HCBS) requirements under 42 CFR § 441.505. It includes policies and procedures for eligibility determination, personal care task support, caregiver qualifications, service planning, documentation, participant rights, emergency protocols, and quality assurance practices. By following this manual, providers can ensure the delivery of consistent, person-directed personal assistance services while maintaining full compliance with Connecticut’s Medicaid and long-term services and support framework.