Florida Companion Care Services Policy Manual

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The Florida Companion Care Services Policy Manual provides a comprehensive framework for the delivery of non-medical, in-home companion services to individuals with disabilities, aging adults, and others in need of socialization and basic supervision throughout the state of Florida. This manual aligns with the regulatory requirements of the Florida Department of Elder Affairs (DOEA), the Agency for Health Care Administration (AHCA), and the Agency for Persons with Disabilities (APD). It also incorporates applicable federal standards under the Older Americans Act (OAA), the Americans with Disabilities Act (ADA), and Medicaid Home and Community-Based Services (HCBS) Waiver programs, including iBudget Florida and the Statewide Medicaid Managed Care Long-Term Care Program. The manual outlines key policies and procedures for determining service eligibility, developing service plans, providing emotional support, assisting with recreational activities, offering companionship, accompanying individuals on errands or appointments, staff qualifications and training, documentation and reporting, client rights, safety protocols, and quality assurance. Companion care is designed to reduce social isolation, enhance emotional well-being, and support independent living in community-based settings. As both an operational and compliance resource, the Florida Companion Care Services Policy Manual ensures that providers meet all applicable state and federal requirements while delivering person-centered, compassionate support that promotes dignity, connection, and quality of life.