Florida Homemaker Services Policy Manual
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The Florida Homemaker Service Policy Manual provides a comprehensive framework for the delivery of non-medical, in-home support services to older adults, individuals with disabilities, and others requiring assistance with daily household tasks throughout the state of Florida. This manual is aligned with the regulatory standards of the Florida Department of Elder Affairs (DOEA), the Florida Agency for Persons with Disabilities (APD), and the Agency for Health Care Administration (AHCA). It also incorporates applicable federal guidelines under the Older Americans Act (OAA), the Americans with Disabilities Act (ADA), and Medicaid Home and Community-Based Services (HCBS) Waiver programs, including iBudget Florida and the Statewide Medicaid Managed Care Long-Term Care Program. The manual outlines policies and procedures related to service eligibility, needs assessments, task-specific service delivery (including light housekeeping, laundry, meal preparation, shopping, and errands), caregiver qualifications and training, documentation and reporting, client rights and confidentiality, infection control, emergency response, and quality assurance. It is designed to support providers in delivering person-centered, reliable homemaker services that promote a safe, clean, and healthy living environment while helping individuals remain in their own homes and communities. Serving as both an operational and compliance guide, the Florida Homemaker Services Policy Manual ensures that service providers meet all applicable state and federal requirements while supporting independence, dignity, and quality of life for those receiving homemaker assistance.