Hawaii Community Integration Services (CIS) Policy Manual

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The Hawaii Community Integration Services (CIS) Provider Policy Manual establishes a comprehensive framework for delivering services that support individuals in achieving greater independence and integration into their communities. This manual aligns with the Hawaii Revised Statutes (HRS) §321-11, Medicaid Home and Community-Based Services (HCBS) waiver program requirements, and federal guidelines, ensuring full regulatory compliance and high-quality service delivery. It serves as a critical resource for providers offering individualized supports to help clients access housing, employment, social connections, and other community resources.
Key components of the manual include:
Licensing and Certification: Guidance on meeting state requirements for CIS providers, including certification under Medicaid HCBS waiver programs and compliance with Hawaii Department of Health (DOH) standards.
Service Delivery Standards: Protocols for delivering person-centered services such as housing navigation, tenancy support, employment assistance, skills training, and community resource coordination.
Individualized Service Plans (ISPs): Requirements for developing personalized plans based on client assessments, goals for community integration, and collaboration with interdisciplinary teams.
Client Rights and Advocacy: Policies ensuring client rights are upheld, including informed consent, confidentiality, equitable access to services, and advocacy for individuals to achieve their desired level of independence.
Emergency Preparedness: Procedures for addressing emergencies or crises that may affect clients' safety or ability to remain integrated within the community.
Staffing Requirements: Standards for employing qualified personnel such as case managers, housing specialists, peer support workers, and other trained professionals who facilitate community integration.
Quality Assurance and Monitoring: Processes for evaluating service effectiveness through outcome tracking, client feedback, performance reviews, and compliance audits.
Coordination of Care: Guidelines for integrating CIS with other services such as behavioral health care, primary health care, transportation assistance, and educational or vocational programs.
This manual also addresses operational aspects such as documentation requirements, billing and reimbursement processes under Medicaid waiver programs, cultural competency training for staff to meet the diverse needs of Hawaii’s population, and adherence to state and federal accessibility standards. It serves as an essential resource for Hawaii CIS providers to deliver high-quality services that promote independence, stability, and meaningful participation in community life for individuals with disabilities or complex needs.