Hawaii Personal Assistance Services Provider Policy Manual

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The Hawaii Personal Assistance Services Provider Policy Manual establishes a comprehensive framework for operating a state-compliant agency delivering personal assistance services to individuals in Hawaii. This manual aligns with the Hawaii Administrative Rules (HAR) Chapter 11-800, the Hawaii Revised Statutes §321-14.8, and applicable federal regulations, including Medicaid Home and Community-Based Services (HCBS) waiver requirements, to ensure full regulatory compliance.
It includes policies on licensing, client eligibility and service planning, personal care standards, staff qualifications and training, client rights, safety protocols, emergency preparedness, infection control, documentation standards, and quality assurance. The manual supports agencies in meeting state licensure requirements as outlined by the Office of Health Care Assurance (OHCA) and ensures adherence to Medicaid program guidelines when applicable.
This policy manual serves as a guide for providing individualized personal assistance services that support clients with activities of daily living (ADLs) and instrumental activities of daily living (IADLs), such as bathing, dressing, meal preparation, medication reminders, and mobility assistance. It emphasizes compliance with person-centered service plans, confidentiality standards, and continuous quality improvement processes. By adhering to Hawaii’s regulatory framework, the manual ensures that providers deliver high-quality care that promotes client independence, dignity, and overall well-being.