Home Modification Service Manual

ABOUT THIS POLICY MANUAL
 
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The North Dakota Home Modification Agency Policy Manual provides a structured framework for operating a compliant agency delivering home modification services to eligible individuals throughout North Dakota. This manual is designed to align with the North Dakota Administrative Code (NDAC), North Dakota Department of Human Services (NDDHS) regulations, and relevant Medicaid waiver program requirements, ensuring full adherence to state and federal standards.
 
The manual includes comprehensive policies covering agency licensing, service eligibility and authorization, environmental and structural assessment protocols, project documentation and planning, contractor oversight, safety and accessibility standards (including ADA compliance), client rights, risk management, emergency response planning, and quality assurance measures. It is intended to guide agencies in maintaining regulatory compliance while ensuring the delivery of safe, accessible, and person-centered home modifications.
 
By following this manual, North Dakota home modification agencies can support clients’ independence and well-being while meeting the operational, ethical, and procedural expectations established by state and Medicaid authorities.