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Idaho Adult Health Transportation Services Policy Manual

Idaho Adult Health Transportation Services Policy Manual

$4,199.00Price
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The Idaho Adult Health Transportation Services Policy Manual provides a comprehensive framework for operating state-certified agencies delivering transportation services to adults with disabilities, chronic conditions, or other health-related needs in Idaho. This manual aligns with the Idaho Administrative Code (IDAPA 16.03.10), Medicaid Non-Emergency Medical Transportation (NEMT) requirements, and federal regulations under the Americans with Disabilities Act (ADA). It ensures compliance with state and federal standards for providing safe, reliable, and accessible transportation to support participants in accessing healthcare services and community resources.
The manual is designed to guide agencies in delivering transportation services that promote independence, improve access to medical care, and enhance quality of life. It establishes policies for service delivery, agency certification, staff qualifications, participant rights, and quality assurance.
Key Components:
  • Certification Standards:
    • Details the requirements for agency certification, including initial approval, renewal processes, and compliance with IDAPA regulations.
  • Scope of Services:
    • Outlines transportation services such as rides to medical appointments, therapy sessions, pharmacies, and other approved health-related destinations.
 
  • Eligibility and Individualized Transportation Plans (ITPs):
    • Includes assessing of participants transportation needs based on their medical conditions, mobility limitations, and access to community resources.
    • Develop ITPs that outline schedules, destinations, accommodations (e.g., accessible vehicles), and strategies for ensuring timely transportation.
  • Participant Rights:
    • Policies emphasize participants' rights to safe, respectful, and timely transportation without discrimination.
  • Staff Qualifications:
    • Establishes minimum qualifications for drivers and transportation coordinators, including valid driver’s licenses, background checks, and training in passenger safety.
  • Safety and Emergency Preparedness:
    • Includes participant safety during transit through vehicle inspections, securement of mobility devices, and adherence to traffic laws.
    • Policies include protocols for responding to medical emergencies or vehicle breakdowns during transportation services.
  • Administrative Requirements:
    • Includes recordkeeping policies requiring agencies to maintain detailed participant records documenting trip schedules, destinations, incidents, complaints, and accommodations provided.
    • Establishes standards for reporting data on service utilization and participant outcomes to state agencies.
  • Service Limitations:
    • Defines the scope of transportation services as non-emergency medical transport restricted to approved destinations under Medicaid guidelines.
  • Quality Assurance:
    • Includes procedures for conducting regular audits of vehicle conditions, evaluating participant satisfaction with services, and addressing deficiencies in service delivery.
This policy manual serves as an essential resource for agencies delivering adult health transportation services in Idaho. It supports providers in ensuring safe and reliable access to healthcare while adhering to state certification standards and promoting participant satisfaction.
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