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Illinois Assistive Technology Services Provider Policy Manual

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The Illinois Assistive Technology Services Provider Policy Manual establishes a comprehensive framework for agencies delivering assistive technology services to individuals with disabilities, enabling them to enhance independence, accessibility, and functionality in their daily lives. This manual aligns with the Illinois Administrative Code (Title 89, Part 117), the Rehabilitation of Persons with Disabilities Act (20 ILCS 2405), and Medicaid Home and Community-Based Services (HCBS) Waiver regulations (42 CFR 441.301), ensuring compliance with state and federal standards.
The manual provides detailed guidance for implementing assistive technology services under programs administered by the Illinois Department of Human Services Division of Rehabilitation Services (IDHS-DRS). Assistive technology includes devices, equipment, and services that help individuals perform tasks they would otherwise be unable to accomplish due to physical, sensory, or cognitive limitations. 
Key areas covered include:
  • Eligibility and Service Access: Policies outline eligibility criteria for individuals with disabilities who require assistive technology to maintain independence or prevent institutionalization. Eligibility is determined through assessments conducted by IDHS-DRS or Independent Service Coordination (ISC) agencies.
  • Service Delivery Standards: Assistive technology services include evaluation, device selection, customization, fitting, training, maintenance, and repair of equipment such as communication devices, mobility aids, sensory aids, and adaptive computer technologies.
  • Assessment and Authorization: Includes individualized assessments to determine the most appropriate assistive technology solutions for each client. Authorization procedures must comply with Medicaid HCBS Waiver guidelines and IDHS-DRS requirements.
  • Procurement and Delivery: Providers responsibility for sourcing assistive technology from approved manufacturers or suppliers and ensuring timely delivery to clients.
  • Training and Support: Agencies training to clients and caregivers on the proper use, care, and troubleshooting of assistive technology devices.
  • Client Rights: Policies ensure that individuals receiving assistive technology services are treated with dignity and respect while retaining autonomy over their choices.
  • Health and Safety: Guidelines emphasize safe installation, use, and maintenance of devices to prevent injury or harm.
  • Funding and Reimbursement: The manual includes information on Medicaid reimbursement processes, allowable expenses under HCBS Waivers, cost-sharing requirements, and reporting obligations for providers.
  • Quality Assurance: Implementation of quality improvement measurement in monitoring client satisfaction, device effectiveness, and compliance with regulatory standards.
  • Coordination with Other Services: Policies encourage collaboration between assistive technology providers and other service providers such as therapists, case managers, personal assistants, or home care agencies.
This manual serves as an essential resource for providers delivering assistive technology services in Illinois.
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