Louisiana Personal Emergency Response System (PERS) Policy Manual

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The Louisiana Personal Emergency Response System (PERS) Policy Manual provides a comprehensive operational framework for agencies providing 24/7 electronic emergency response systems to individuals at risk of medical or personal emergencies in their homes. It ensures compliance with the Louisiana Administrative Code (LAC) Title 50, Part XXI, and aligns with policies established by the Louisiana Department of Health (LDH), the Office for Citizens with Developmental Disabilities (OCDD), and the Louisiana Medicaid Services Manual. The manual also supports adherence to waiver program requirements under the New Opportunities Waiver (NOW), Residential Options Waiver (ROW), Supports Waiver, and Children’s Choice Waiver. It includes policies and procedures for device installation, testing protocols, emergency response procedures, client education, monitoring center operations, service documentation, and quality assurance standards. By following this manual, providers can ensure reliable, timely, and compliant delivery of PERS services that promote safety and independence for vulnerable individuals across Louisiana.