Maine Personal Assistance Agency Policy Manual

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The Maine Personal Assistance Agency Policy Manual provides a comprehensive operational framework for agencies delivering personal assistance services to individuals with disabilities, older adults, and others in need of support with activities of daily living (ADLs) and instrumental activities of daily living (IADLs) in Maine. This manual aligns with the regulations established by the Maine Department of Health and Human Services (DHHS), including the Office of Aging and Disability Services (OADS) and MaineCare, under the MaineCare Benefits Manual. It also ensures compliance with Medicaid waiver programs such as the Section 19 Elder and Adults with Disabilities Waiver, Section 21 Home and Community-Based Services (HCBS) Waiver, Section 29 Support Waiver, and the Consumer Directed Attendant Services (CDAS) Program. The manual includes policies and procedures governing agency licensing and certification, client eligibility and assessment, individualized care planning, caregiver qualifications and training, service delivery standards, client rights and protections, health and safety protocols, infection control, emergency preparedness, incident management, documentation and billing, and quality assurance. It promotes the provision of person-centered care that fosters independence, dignity, and community inclusion for individuals receiving services. This manual serves as a foundational resource for personal assistance agencies in Maine, ensuring the delivery of high-quality, compliant services that enhance the well-being and quality of life of clients in their own homes and communities.