Michigan Personal Assistance Agency Policy Manual

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The Michigan Personal Assistance Agency Policy Manual provides a comprehensive operational framework for agencies delivering personal assistance services to individuals with disabilities, older adults, and others in need of support with activities of daily living (ADLs) and instrumental activities of daily living (IADLs) in Michigan. This manual aligns with the regulations established by the Michigan Department of Health and Human Services (MDHHS), including the Michigan Medicaid Provider Manual and the Home and Community-Based Services (HCBS) guidelines. It also ensures compliance with Medicaid waiver programs, such as the MI Choice Waiver Program, the Community Mental Health (CMH) programs, and other state-funded initiatives. The manual includes policies and procedures governing agency licensing and certification, client eligibility and assessment, individualized service planning, personal care assistance, staff qualifications and training, client rights and protections, health and safety protocols, infection control, emergency preparedness, incident management, documentation and billing, and quality assurance. It promotes a person-centered, compassionate approach to service delivery that supports individuals in maintaining their independence, dignity, and quality of life within their homes and communities. This manual serves as a foundational resource for personal assistance agencies in Michigan, ensuring the delivery of high-quality, compliant services that enhance the well-being and autonomy of clients receiving care.