Mississippi Adult Health Transportation Agency Policy Manual
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The Mississippi Adult Health Transportation Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical transportation (NEMT) and other health-related transportation services to adults with disabilities, older adults, and individuals with chronic health conditions in Mississippi. This manual aligns with the regulations established by the Mississippi Division of Medicaid (DOM) and the Mississippi Department of Human Services (MDHS), including applicable sections of the Mississippi Medicaid Provider Manual and state licensing standards. It also ensures compliance with Medicaid waiver programs such as the Elderly and Disabled (E&D) Waiver, the Intellectual Disabilities/Developmental Disabilities (ID/DD) Waiver, and other state and federally funded transportation programs. The manual includes policies and procedures governing agency licensing and certification, participant eligibility and scheduling, driver qualifications and training, vehicle safety and maintenance, infection control and sanitation, client rights and protections, emergency response protocols, incident management, documentation and billing, and quality assurance. It promotes the provision of safe, reliable, and accessible transportation services that ensure individuals can attend medical appointments, therapy sessions, adult day programs, and other essential health-related services. This manual serves as a foundational resource for adult health transportation providers in Mississippi, supporting the delivery of high-quality, compliant services that enhance access to care, promote independence, and improve the overall well-being of individuals who rely on transportation assistance.