Missouri Homemaker Policy Manual

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The Missouri Homemaker Policy Manual provides a comprehensive operational framework for agencies delivering homemaker services to older adults, individuals with disabilities, and others in need of assistance with household tasks in Missouri. This manual aligns with the regulations established by the Missouri Department of Health and Senior Services (DHSS) and the Missouri Department of Mental Health (DMH), including applicable sections of the Missouri Medicaid Provider Manual and state licensing standards. It also ensures compliance with Medicaid waiver programs such as the Aged and Disabled Waiver, the Independent Living Waiver, the Comprehensive Waiver, and other state-funded homemaker service programs. The manual includes policies and procedures governing agency licensing and certification, client eligibility and assessment, individualized service planning, homemaker service delivery, staff qualifications and training, client rights and protections, health and safety standards, infection control, emergency preparedness, incident management, documentation and billing, and quality assurance. It promotes a person-centered approach to service delivery that supports individuals in maintaining a clean, safe, and comfortable home environment while preserving their independence and dignity. This manual serves as a foundational resource for homemaker agencies in Missouri, ensuring the delivery of high-quality, compliant services that enhance the well-being and quality of life of individuals receiving support.