Missouri Personal Emergency Response System (PERS) Agency Policy Manual

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The Missouri Personal Emergency Response System (PERS) Agency Policy Manual provides a comprehensive operational framework for agencies delivering PERS services to individuals with disabilities, older adults, and others who may require immediate assistance in the event of an emergency in Missouri. This manual aligns with the regulations established by the Missouri Department of Health and Senior Services (DHSS) and the Missouri Department of Mental Health (DMH), including applicable sections of the Missouri Medicaid Provider Manual and state licensing standards. It also ensures compliance with Medicaid waiver programs such as the Aged and Disabled Waiver, the Independent Living Waiver, the Comprehensive Waiver, and other state-funded initiatives supporting PERS utilization. The manual includes policies and procedures governing agency licensing and certification, participant eligibility and assessment, PERS device selection and installation, user training and support, device testing and maintenance, monitoring center operations, emergency response protocols, staff qualifications and training, client rights and protections, documentation and billing, incident management, and quality assurance. It emphasizes timely, reliable, and effective emergency response services that ensure the safety and well-being of individuals in their homes and communities. This manual serves as a foundational resource for PERS agencies in Missouri, ensuring the delivery of high-quality, compliant services that provide individuals with enhanced security, peace of mind, and access to emergency assistance when needed.