Montana Homemaker Services Policy Manual
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The Montana Homemaker Services Provider Policy Manual establishes a comprehensive framework for delivering state-compliant homemaker services to individuals who require assistance with household tasks due to age, disability, or medical conditions. This manual aligns with Montana Medicaid Home and Community-Based Services (HCBS) Program guidelines, the Administrative Rules of Montana (ARM), and federal Centers for Medicare & Medicaid Services (CMS) regulations to ensure compliance with state and federal standards while promoting independence and quality of life for clients.
The manual includes policies on:
- Eligibility and Assessment: Guidelines for determining client eligibility based on functional limitations that prevent individuals from performing essential household tasks.
- Scope of Services: Standards for providing non-medical support services that assist clients in maintaining a safe and clean living environment. These services include:
- Light housekeeping (e.g., cleaning, dusting, vacuuming).
- Laundry and linen care.
- Meal preparation and basic nutrition support.
- Grocery shopping and errands.
- Assistance with organizing household items to ensure safety and accessibility.
- Service Delivery Standards: Requirements for delivering services in a manner that respects the client’s preferences, privacy, and dignity.
- Training and Qualifications: Policies outlining the minimum qualifications for homemaker service providers, including background checks, training in household management skills, infection control practices, and understanding client rights.
- Coordination with Other Services: Guidelines for integrating homemaker services with other HCBS programs or medical care when applicable
- Quality Assurance: Protocols for monitoring service quality through regular client feedback surveys, periodic home visits, and documentation reviews.
- Health and Safety Compliance: Policies ensuring that homemaker services are delivered in a manner that promotes safety for both clients and providers. This includes adherence to infection control measures, safe food handling practices, and fall prevention strategies within the home.
This policy manual serves as an essential resource for homemaker service providers in Montana. It supports the delivery of high-quality, person-centered services that enable individuals to remain in their homes safely and independently while adhering to Montana’s regulatory framework.