New Hampshire Adaptive Equipment Agency Policy Manual

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The New Hampshire Adaptive Equipment Agency Policy Manual provides a comprehensive operational framework for agencies delivering adaptive equipment services to individuals with disabilities, chronic conditions, and age-related limitations across New Hampshire. This manual aligns with the regulations established by the New Hampshire Department of Health and Human Services (DHHS), including the Bureau of Developmental Services (BDS) and Bureau of Elderly and Adult Services (BEAS), and complies with applicable Medicaid Home and Community-Based Services (HCBS) waiver programs such as the Choices for Independence (CFI) Waiver and the Developmental Disabilities (DD) Waiver. The manual includes policies and procedures governing agency enrollment and oversight, participant eligibility and assessment, evaluation for adaptive equipment needs, procurement, customization, and delivery of devices, training in equipment use, ongoing maintenance and repair, staff qualifications and training, participant rights and protections, safety and accessibility standards, documentation and billing, incident reporting, and quality assurance. It emphasizes person-centered approaches that ensure individuals receive functional, safe, and effective tools to support independence, mobility, communication, and daily living. This manual serves as a foundational resource for adaptive equipment providers in New Hampshire, ensuring the delivery of high-quality, compliant, and empowering services that enhance quality of life and promote inclusion in all aspects of home and community life.