New Hampshire Homemaker Agency Policy Manual

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The New Hampshire Homemaker Agency Policy Manual provides a comprehensive operational framework for agencies delivering homemaker services to older adults, individuals with disabilities, and others who require non-medical assistance to maintain independence in their homes across New Hampshire. This manual aligns with the regulations established by the New Hampshire Department of Health and Human Services (DHHS), including the Bureau of Elderly and Adult Services (BEAS), and complies with applicable Medicaid Home and Community-Based Services (HCBS) waiver programs such as Choices for Independence (CFI). The manual includes policies and procedures governing agency licensure and enrollment, participant eligibility and assessment, individualized service planning, assistance with housekeeping, laundry, meal preparation, errands, and other instrumental activities of daily living (IADLs), staff qualifications and training, participant rights and protections, safety and infection control protocols, emergency preparedness, incident reporting, service documentation and billing, and quality assurance. It emphasizes person-centered, non-medical support that enables individuals to live safely, comfortably, and independently in the least restrictive setting. This manual serves as a foundational resource for homemaker service providers in New Hampshire, ensuring the delivery of high-quality, compliant, and compassionate services that enhance the daily living conditions and overall well-being of individuals receiving care.