New Jersey Case Management Agency Policy Manual

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The New Jersey Case Management Agency Policy Manual provides a comprehensive operational framework for agencies delivering case management services to individuals with disabilities, chronic conditions, behavioral health needs, and aging-related challenges across New Jersey. This manual aligns with the regulations established by the New Jersey Department of Human Services (DHS), including the Division of Developmental Disabilities (DDD), the Division of Aging Services, and the Division of Mental Health and Addiction Services (DMHAS). It also ensures compliance with Medicaid programs such as the Supports Program, Community Care Program, and Managed Long Term Services and Supports (MLTSS). The manual includes policies and procedures governing agency certification and enrollment, participant eligibility and intake, person-centered assessments and service planning, coordination of health, behavioral, and community-based supports, monitoring of service delivery, interdisciplinary collaboration, staff qualifications and training, participant rights and protections, documentation and billing practices, incident reporting, emergency preparedness, and quality assurance. It emphasizes individualized, conflict-free care coordination designed to empower individuals, promote self-direction, and ensure timely access to needed services and supports. This manual serves as a foundational resource for case management providers in New Jersey, ensuring the delivery of high-quality, compliant, and person-focused services that support health, independence, and full community inclusion.