New Jersey Homemaker Agency Policy Manual

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The New Jersey Homemaker Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-medical homemaker services to older adults, individuals with disabilities, and others requiring in-home assistance with daily living across New Jersey. This manual aligns with the regulations established by the New Jersey Department of Human Services (DHS), including the Division of Aging Services and the Division of Developmental Disabilities (DDD), and complies with Medicaid Home and Community-Based Services (HCBS) waiver programs and the Managed Long Term Services and Supports (MLTSS) program. The manual includes policies and procedures governing agency enrollment and licensure, participant eligibility and assessment, person-centered service planning, delivery of household support services such as light cleaning, laundry, meal preparation, and shopping assistance, staff qualifications and training, participant rights and protections, infection control, emergency preparedness, documentation and billing, incident reporting, and quality assurance. It emphasizes promoting safe, clean, and supportive home environments that allow individuals to remain independent and avoid institutional care. This manual serves as a foundational resource for homemaker service providers in New Jersey, ensuring the delivery of high-quality, compliant, and compassionate services that enhance comfort, dignity, and daily functioning for individuals in need of support.