New Mexico Family Living Services Agency Policy Manual

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The New Mexico Family Living Services Agency Policy Manual provides a comprehensive framework for the operation of agencies offering community-based support and residential services to individuals with developmental disabilities in New Mexico. This manual is aligned with the New Mexico Administrative Code (NMAC), particularly Title 7, Chapter 26 (Developmental Disabilities Waiver Services), and adheres to the standards set forth by the New Mexico Department of Health (DOH), Developmental Disabilities Supports Division (DDSD), and the Centers for Medicare & Medicaid Services (CMS) Home and Community-Based Services (HCBS) regulations.
It includes policies addressing provider qualifications, service delivery requirements, individual rights, incident management, person-centered planning, staff training, health and safety, emergency preparedness, and quality improvement. The manual is designed to support compliance with the New Mexico DD Waiver Standards and to promote the delivery of high-quality, individualized care in a family living setting. Agencies can use this manual as a guided document to ensure ethical, legal, and person-centered practices while maintaining regulatory compliance and fostering community integration and independence for individuals served.