New Mexico Personal Assistance Agency Policy Manual

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The New Mexico Personal Assistance Agency Policy Manual outlines the operational framework for agencies providing personal assistance services within the state of New Mexico. This manual is designed to ensure compliance with New Mexico state regulations, including the New Mexico Administrative Code (NMAC), Title 8, Chapter 325, and relevant Medicaid regulations, ensuring that personal assistance services are provided in accordance with state and federal standards.
The manual covers essential areas such as agency licensing, clinical documentation, patient care standards, infection control, client rights, emergency preparedness, and quality assurance. It aligns with the regulations set forth by the New Mexico Department of Health (DOH), the Centers for Medicare & Medicaid Services (CMS), and any other applicable state or federal guidelines.
Through its policies, the manual supports agencies in achieving and maintaining compliance with New Mexico state licensure requirements, Medicaid certification, and any necessary accreditations. The primary objective of this manual is to ensure the delivery of high-quality, person-centered care, while adhering to New Mexico’s regulatory framework for personal assistance agencies, safeguarding client health, safety, and well-being.