New Mexico Residential Habilitation Agency Policy Manual

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The New Mexico Residential Habilitation Agency Policy Manual provides a structured and comprehensive framework for operating a fully compliant agency offering residential habilitation services to individuals with intellectual and developmental disabilities in New Mexico. This manual is aligned with the New Mexico Administrative Code (NMAC), specifically Title 8, Chapter 302 (Developmental Disabilities Waiver Program), and adheres to the standards set forth by the New Mexico Department of Health – Developmental Disabilities Supports Division (DOH-DDSD), as well as applicable Medicaid Home and Community-Based Services (HCBS) waiver requirements.
The manual outlines policies essential to regulatory compliance and high-quality service delivery, including licensing and provider enrollment, staff training and qualifications, individualized service planning, documentation standards, health and safety protocols, client rights and protections, incident management, emergency preparedness, and quality assurance practices. Designed to support agencies in achieving and maintaining state licensure, HCBS waiver participation, and accreditation (if applicable), this manual serves as both an operational guide and a quality benchmark for delivering person-centered residential supports in accordance with New Mexico's regulatory expectations.