New York Adaptive Equipment Agency Policy Manual

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The New York Adaptive Equipment Agency Policy Manual provides a comprehensive operational framework for agencies delivering adaptive equipment and durable medical equipment (DME) services to individuals with disabilities, chronic conditions, and aging-related needs throughout the State of New York. This manual aligns with the regulations established by the New York State Department of Health (NYSDOH), the Office for People With Developmental Disabilities (OPWDD), and the Office of the Medicaid Inspector General (OMIG). It also complies with Medicaid Home and Community-Based Services (HCBS) waiver programs, including the OPWDD Comprehensive and Basic HCBS Waivers and the Traumatic Brain Injury (TBI) Waiver. The manual includes policies and procedures governing agency enrollment and authorization, participant eligibility and needs assessments, evaluation for adaptive equipment, procurement and customization of devices, delivery and installation, user training, ongoing maintenance and repair, staff qualifications and training, participant rights and protections, safety and accessibility standards, documentation and billing, incident reporting, and quality assurance. It emphasizes person-centered service delivery by ensuring individuals receive safe, effective, and functional tools that support daily living, mobility, communication, and independence in their homes and communities. This manual serves as a foundational resource for adaptive equipment providers in New York, ensuring the delivery of high-quality, compliant, and individualized services that enhance quality of life and support full inclusion.