New York Meal and Nutrition Agency Policy Manual

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The New York Meal and Nutrition Agency Policy Manual provides a comprehensive operational framework for agencies delivering nutrition services and meal programs to older adults, individuals with disabilities, and others experiencing food insecurity across the State of New York. This manual aligns with regulations established by the New York State Office for the Aging (NYSOFA), the New York State Department of Health (NYSDOH), and complies with federal guidelines under the Older Americans Act (OAA), the Supplemental Nutrition Assistance Program (SNAP), and Medicaid Home and Community-Based Services (HCBS) waiver programs. The manual includes policies and procedures governing agency enrollment and certification, participant eligibility and nutrition risk screening, meal planning and preparation, home-delivered and congregate meal services, compliance with USDA Dietary Guidelines, culturally appropriate and medically tailored meals, food safety and sanitation practices, staff and volunteer training, participant rights and protections, emergency meal planning, documentation and billing procedures, incident reporting, and quality assurance. It emphasizes person-centered nutritional support that promotes independence, health, and well-being, while reducing food insecurity and supporting aging in place or community living. This manual serves as a foundational resource for meal and nutrition service providers in New York, ensuring the delivery of high-quality, compliant, and inclusive services that meet the diverse dietary needs of vulnerable populations.