New York Personal Assistance Agency Policy Manual

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The New York Personal Assistance Agency Policy Manual provides a comprehensive operational framework for agencies delivering non-medical personal assistance services to individuals with disabilities, chronic conditions, or aging-related needs across the State of New York. This manual aligns with regulations established by the New York State Department of Health (NYSDOH) and the Office for People With Developmental Disabilities (OPWDD), and complies with Medicaid-funded programs such as the Consumer Directed Personal Assistance Program (CDPAP), the Managed Long Term Care (MLTC) program, and various Home and Community-Based Services (HCBS) waivers. The manual includes policies and procedures governing agency certification and enrollment, participant eligibility and assessment, person-centered service planning, assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs), caregiver selection and training, participant rights and protections, infection control, emergency preparedness, staff supervision and competency evaluation, documentation and billing practices, incident reporting, and quality assurance. It emphasizes consumer choice and independence, allowing individuals to direct their own care or receive agency-directed services that support safe and dignified living at home and in the community. This manual serves as a foundational resource for personal assistance providers in New York, ensuring the delivery of high-quality, compliant, and person-centered services that promote self-sufficiency, health, and long-term community living.