New York Service Coordination Agency Policy Manual

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The New York Service Coordination Agency Policy Manual provides a comprehensive operational framework for agencies delivering service coordination to individuals with intellectual and developmental disabilities (I/DD) across the State of New York. This manual aligns with regulations established by the New York State Office for People With Developmental Disabilities (OPWDD), and complies with the Medicaid Home and Community-Based Services (HCBS) Waiver, including Care Coordination Organization/Health Home (CCO/HH) standards.
The manual includes policies and procedures governing agency certification and enrollment, participant eligibility and intake, person-centered assessment and Life Plan development, coordination of clinical, behavioral, and long-term services and supports, facilitation of individualized services across community-based settings, monitoring of service delivery, interdisciplinary collaboration, conflict-free service coordination principles, staff qualifications and training, participant rights and protections, documentation and billing, incident reporting, and quality assurance. It emphasizes holistic, person- and family-centered approaches to care planning that promote choice, independence, inclusion, and access to comprehensive supports throughout an individual’s lifespan. This manual serves as a foundational resource for service coordination providers in New York, ensuring the delivery of high-quality, compliant, and person-directed supports that empower individuals to live self-determined lives in their communities.