North Carolina Assistive Technology (AT) Agency Policy Manual
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The North Carolina Assistive Technology (AT) Agency Policy Manual provides a comprehensive operational framework for agencies delivering assistive technology services and supports to individuals with disabilities, chronic conditions, and aging-related needs throughout the State of North Carolina. This manual aligns with regulations established by the North Carolina Department of Health and Human Services (NCDHHS), including the Division of Vocational Rehabilitation Services (DVRS), the Division of Medical Assistance (NC Medicaid), and the North Carolina Assistive Technology Program (NCATP). It also complies with Medicaid Home and Community-Based Services (HCBS) waivers and the federal Assistive Technology Act. The manual includes policies and procedures governing provider enrollment and authorization, participant eligibility and needs assessment, AT evaluations and device recommendations, procurement, customization, and installation of equipment, user and caregiver training, maintenance and repair services, staff qualifications and training, participant rights and protections, safety standards, documentation and billing practices, incident reporting, and quality assurance. It emphasizes individualized, person-centered technology solutions that enhance independence, communication, mobility, learning, self-care, and participation in home, work, school, and community settings. This manual serves as a foundational resource for assistive technology providers in North Carolina, ensuring the delivery of high-quality, compliant, and accessible services that empower individuals to lead more independent and inclusive lives.