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North Carolina Crisis Intervention Agency Policy Manual

$2,500.00Price
ABOUT THIS POLICY MANUAL
 
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✔ Full customization included—your agency details and logo, added by our team after purchase.
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The North Carolina Crisis Intervention Agency Policy Manual provides a comprehensive operational framework for agencies delivering crisis response, stabilization, and prevention services to individuals experiencing behavioral health emergencies across the State of North Carolina. This manual aligns with regulations established by the North Carolina Department of Health and Human Services (NCDHHS), including the Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS), and complies with Medicaid standards, the Crisis Solutions Initiative, and relevant federal guidelines. The manual includes policies and procedures governing provider certification, staff training and credentialing, participant eligibility and access protocols, 24/7 mobile crisis response, facility-based and community-based crisis stabilization services, suicide prevention and de-escalation techniques, collaboration with law enforcement and emergency services, trauma-informed care practices, client rights and confidentiality protections, documentation and billing procedures, emergency preparedness, incident reporting, and ongoing quality assurance. It emphasizes rapid, person-centered, and least-restrictive intervention strategies that reduce the need for emergency room visits and psychiatric hospitalizations, while promoting recovery, safety, and continuity of care. This manual serves as a foundational resource for crisis intervention providers in North Carolina, ensuring the delivery of high-quality, compliant, and compassionate services that support individual dignity, mental wellness, and long-term stability in the community.
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