North Carolina Supported Living Agency Policy Manual
ABOUT THIS POLICY MANUAL
✔ YOU DO No writing, no formatting, no headaches. WE DO ALL OF IT
✔ Full customization included—your agency details and logo, added by our team after purchase.
✔ Regulatory revisions? Or State requests an amendment? We cover them for free!
🔹 Buy your policy manual today and receive your customized version within 24 hours!
The North Carolina Supported Living Agency Policy Manual provides a comprehensive operational framework for agencies delivering supported living services to individuals with intellectual and developmental disabilities (I/DD) across the State of North Carolina. This manual aligns with regulations established by the North Carolina Department of Health and Human Services (NCDHHS), including the Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS), and complies with the requirements of the Medicaid 1915(c) Innovations Waiver and federal Home and Community-Based Services (HCBS) settings standards. The manual includes policies and procedures governing provider enrollment and certification, participant eligibility and intake, person-centered planning, individualized support in independent or shared housing settings, assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs), health and wellness support, budgeting and money management assistance, skill-building, community integration, staff qualifications and training, participant rights and protections, housing tenancy protections, documentation and billing procedures, incident reporting, and quality assurance. Supported Living is designed for individuals who want to live in their own home or apartment with control over their daily routines and who require flexible, personalized services to maintain independence and inclusion in the community. This manual serves as a foundational resource for supported living providers in North Carolina, ensuring the delivery of high-quality, person-directed, and compliant services that foster dignity, autonomy, and a meaningful life in the most integrated setting.