Ohio Adult Health Transportation Services Policy Manual

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The Ohio Adult Health Transportation Services Policy Manual provides a comprehensive operational framework for agencies delivering non-emergency medical transportation (NEMT) and other adult health-related transportation services under Ohio’s Medicaid Waiver and Home and Community-Based Services (HCBS) programs. This manual aligns with the Ohio Administrative Code (OAC), Ohio Department of Medicaid (ODM) standards, and all applicable federal transportation and health regulations, ensuring complete regulatory compliance.
The manual encompasses policies and procedures covering administrative operations, client service management, vehicle and driver safety, emergency preparedness, infection control, staff training, documentation standards, and compliance monitoring. It establishes protocols for client intake and eligibility determination, trip scheduling, coordination with other providers, and incident reporting, while upholding the rights, safety, and dignity of each client.
Designed to support agencies in achieving and maintaining state licensure and Medicaid certification, the manual also integrates quality assurance systems and continuous improvement processes. It serves as a comprehensive resource to guide agency staff in delivering safe, accessible, person-centered transportation services that meet the needs of adults with disabilities, chronic conditions, and mobility limitations while ensuring alignment with Ohio’s regulatory framework for Medicaid-funded transportation services.