Ohio Interpreter Services Policy Manual

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The Ohio Interpreter Services Policy Manual serves as a comprehensive guide for agencies providing interpreter services within Home and Community-Based Services (HCBS) settings under Ohio’s Medicaid Waiver programs. This manual ensures compliance with applicable state and federal laws, including the Ohio Administrative Code 5123-9-36, Americans with Disabilities Act (ADA), Title VI of the Civil Rights Act, HIPAA, and other relevant federal and state mandates.
Designed for clarity and usability, the manual outlines standards, protocols, and procedures for delivering professional interpreter services to individuals with limited English proficiency, individuals who are Deaf or hard of hearing, and those with diverse communication needs. It includes policies on interpreter qualifications, service coordination, cultural and linguistic competency, confidentiality, staff training, client rights, grievance procedures, and regulatory reporting requirements.
By aligning with the Ohio Department of Developmental Disabilities (DODD), the Ohio Department of Medicaid (ODM), and CMS guidance, the manual ensures that services are accessible, person-centered, and compliant with Ohio’s HCBS Settings Rule. It supports agencies in fostering equitable service delivery, improving communication outcomes, and protecting the rights and dignity of all individuals served.
This manual is both a compliance document and an operational tool—supporting interpreter service agencies, direct support professionals, administrative staff, and stakeholders in achieving service excellence across Ohio’s waiver-based systems.