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Oklahoma Case Management Services Agency Policy Manual

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The Oklahoma Case Management Services Agency Policy Manual provides a comprehensive framework for agencies delivering case management services to individuals with behavioral health needs in Oklahoma. This manual aligns with standards set forth by the Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS) and other relevant state agencies to ensure effective coordination of care and support for service recipients.​
Key components of the manual include:
  • Service Definitions and Scope: Case management services involve assessing individual needs, developing personalized service plans, coordinating services, and monitoring progress to ensure that individuals receive appropriate care and support. These services are essential for individuals with behavioral health challenges, including those with mental illness and substance use disorders. ​
  • Provider Qualifications: Agencies providing case management services must meet specific criteria, including appropriate certifications and staff qualifications. Case managers are required to have relevant experience and training, such as certification as a Behavioral Health Case Manager through ODMHSAS. ​Welcome to Oklahoma's Official Web Site+3Odmhsas+3Welcome to Oklahoma's Official Web Site+3
  • Service Delivery Standards: Agencies are responsible for ensuring that case management services are person-centered, culturally competent, and responsive to the unique needs of each individual. This includes developing individualized service plans, coordinating with other service providers, and advocating for the needs of service recipients. ​
  • Billing and Reimbursement Procedures: The manual outlines procedures for billing and reimbursement for case management services, ensuring that agencies comply with state and federal regulations. This includes guidelines for documentation and reporting to support billing activities. ​Welcome to Oklahoma's Official Web Site
  • Compliance and Quality Assurance: Agencies must adhere to all applicable regulations and standards, including those set by ODMHSAS and the Oklahoma Health Care Authority (OHCA). Regular audits, performance evaluations, and quality improvement initiatives are required to maintain high standards of care and operational excellence.
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