Oregon Personal Assistance Services (PAS) Policy Manual

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The Oregon Personal Assistance Services (PAS) Policy Manual serves as a comprehensive operational and compliance guide for providers delivering in-home and community-based supports to individuals with disabilities and chronic conditions who require assistance with Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). This manual aligns with the Oregon Administrative Rules (OAR 411-034) and supports both Self-Directed Programs (SPPC) and Consumer-Employed Provider (CEP) pathways to ensure equitable, person-centered service delivery.
The manual outlines policies for certification, eligibility, delegated care tasks, and financial administration. It establishes standards for intake, functional needs assessment, task-specific care protocols, delegated nursing oversight, and compliance with Medicaid billing and documentation requirements. Special focus is given to core staff competencies, continuing education timelines, and cultural and linguistic responsiveness.
It further addresses client-centered care planning, infection control protocols, emergency preparedness, and electronic visit verification (EVV) compliance. Key metrics for service quality—such as ADL assistance reduction and medication accuracy—are embedded into performance monitoring and care plan review cycles. The manual also includes wage and payroll guidance for CEP administration, ensuring adherence to overtime and rate calculation rules.
Designed for use by case managers, service coordinators, personal support workers, and agency administrators, the PAS Policy Manual ensures that all services promote independence, health, and safety while meeting Oregon’s regulatory and Medicaid program expectations.