Pennsylvania Case Management Agency Policy Manual

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The Pennsylvania Case Management Agency Policy Manual provides a comprehensive framework for the delivery of case management services to individuals with disabilities, chronic health conditions, or age-related impairments across the state of Pennsylvania. This manual aligns with regulatory requirements set by the Pennsylvania Department of Human Services (DHS), the Office of Long-Term Living (OLTL), and other relevant state agencies. It also incorporates federal guidelines under the Americans with Disabilities Act (ADA), Medicaid Home and Community-Based Services (HCBS) Waiver programs, and other relevant state and federal regulations. The manual outlines policies and procedures related to agency operations, service eligibility, case management intake and assessment processes, development of individualized care plans, service coordination, monitoring and follow-up, client rights, emergency protocols, staff qualifications and training, safety and risk management, and documentation and reporting standards. Case management services are designed to ensure that individuals receive timely and coordinated access to medical, social, and community-based services that support their independence, health, and well-being. As both an operational and compliance resource, the Pennsylvania Case Management Agency Policy Manual ensures that providers meet all applicable state and federal regulations while delivering high-quality, person-centered case management services that promote individual autonomy, improve access to care, and enhance the quality of life for individuals receiving services in home and community-based settings.