Personal Assistance Service Manual (Non-Medical Home Care)

ABOUT THIS POLICY MANUAL
 
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The North Dakota Personal Assistance Agency Policy Manual provides a detailed operational framework for agencies delivering personal care and non-medical support services to individuals in need across North Dakota. This manual is designed to align with the North Dakota Administrative Code (NDAC), North Dakota Department of Health and Human Services (NDHHS) regulations, and applicable Medicaid guidelines to ensure full regulatory compliance. It outlines policies and procedures related to agency licensing, caregiver qualifications, client assessment and care planning, service delivery standards, documentation requirements, client rights, emergency protocols, and quality management systems. 
 
The manual supports agencies in achieving and maintaining state approval and Medicaid provider status, while ensuring consistent, person-centered care. It serves as a practical guide for agency administrators and staff to uphold high standards of service and comply with North Dakota’s regulatory framework for personal assistance services.